Frequently Asked Questions

• Online at hoosierride.com
• Print-At-Home E-tickets can be purchased online at our lowest available rates
• E-tickets should be purchased two hours prior to departure (ex: the 3:25pm Indianapolis-Chicago bus is available for sale up to 12:59pm on the same day of travel.)
• From a Miller Transportation/Hoosier Ride/Greyhound terminal, agency or kiosk
• We offer standard walk-up rates and a variety of discounted rates (advance, child, senior and military) at Miller Transportation/Hoosier Ride/ Greyhound terminals, agencies and kiosks (at select locations)

Travelers departing from locations without a ticket counter or kiosk are recommended to purchase their ticket in advance online or at the nearest ticketing location.

*Ticket orders are not currently available for purchase by phone through our Information & Customer Care Center.

• For everyone’s safety and comfort, Miller Transportation asks that customers please follow certain restrictions while on board. Federal law does not permit smoking on Miller Transportation buses. We have a zero tolerance for alcohol, drugs, weapons and unruly behavior.Photography, video or audio recording of Miller Transportation personnel, equipment or procedures is strictly prohibited. For your safety and the safety of those around you, passengers should remain seated while the bus is in motion. Audio, video and camera equipment should be stored with other carry-ons when not in use.Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used. No dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge. There are other restrictions on more specific topics, such as Baggage, etc, Please check the various subjects for more details.

No reservations are necessary when you travel with Hoosier Ride. If you know the departure schedule, simply arrive at the terminal at least an hour before departure to purchase your ticket. Boarding generally begins 15 to 30 minutes before departure. Seating is on a first-come, first-served basis. Advance purchase tickets do not guarantee a seat.

When Hoosier Ride / Miller Transportation fills a regularly scheduled bus with passengers during times of peak demand, Hoosier Ride / Miller Transportation plans for additional buses to accommodate passengers beyond the seating capacity of a single bus for any given schedule. However, our ability to add extra sections depends on the availability of buses, drivers and the number of passengers.

When picking up passengers en route (such as at a rest stop), continuing passengers who de-boarded at the rest stop are given priority to re-board.

Hoosier Ride / Miller Transportation buses travel around the clock, so you can travel by day and enjoy the scenery through wide panoramic windows. Or, select a night service, and relax in a reclining seat with reduced interior lighting. Most buses make intermediate stops to pick up additional passengers en route to their destinations. In addition to stops en route, buses make rest stops every few hours, and meal stops are scheduled as close to normal meal times as possible. If you prefer not to travel on a bus that includes multiple stops en route, be sure to ask your ticket agent about our express schedules, which are available on select routes.

Our buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests, footrests and tinted windows. Feel free to bring reading material, radio headsets and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.

In many cases Miller Transportation uses buses from its existing fleet to provide service for locations served by Hoosier Ride service. In some cases smaller, mid-sized buses are used to provide this service. These buses may not be lavatory-equipped, but drivers will stop on request to make rest stops as needed.

External power outlets are available on many Hoosier Ride / Miller Transportation buses. Our buses are not equipped for movies on board, although some connecting carriers may offer this service.

Buying tickets on hoosierride.com

Customers traveling between select popular routes can take advantage of our Print-At-Home e-tickets. Print your ticket and proceed straight to the gate. When boarding each customer must present the e-ticket(s), printed full page, single sided, containing the bar code (one ticket per customer) and present a valid photo ID (matching the passenger name on e-ticket).

To purchase your e-ticket please click here and select your origin, destination and date(s) of travel.
Select the schedule(s) you wish to travel on as you are prompted through the order.

Buy tickets over the phone.

U.S. customers who call our toll-free number 1-800-544-2383 may purchase tickets using a credit card.

Buy tickets at a Miller Transportation terminal.

Miller Transportation operates many terminals statewide that are equipped to sell tickets. Select locations also offer a self-serve kiosk for Will Call ticket pickup and ticket purchase. You can purchase tickets for travel in advance or for the next bus available. Miller Transportation accepts cash, traveler’s checks, personal checks with proper identification, debit cards, and Visa, MasterCard, Discover, American Express, and Diners Club credit cards issued in the U.S. We cannot accept money orders as a form of payment.

Buy tickets at a Greyhound agency.

In addition to our terminals, Greyhound offers ticket sales at hundreds of agencies nationwide. You can purchase tickets for travel in advance or for the next bus available. The agencies accept cash, traveler’s checks and major credit cards (this payment method is not available at all locations).

Will Call tickets allow you to purchase a ticket online and then pick it up at the counter. If the credit card holder is traveling on the trip, present the credit card used for purchase, the reference number (displayed after purchase), and valid photo ID. If the credit card is not presented at the counter, a fee will apply. A non-refundable fee also applies for Will Call orders. If the credit card holder is not traveling on the trip, the reference number and valid photo ID are required to pick up tickets. You also can create a password for the traveler to use as ID. A non-refundable gift ticket fee is applied to each Will Call transaction where the credit card holder purchasing tickets is not traveling on that trip.

With Print at Home ticketing, tickets purchased online can be printed directly from the purchasers own computer and printer. Print at Home tickets are acceptable for only the date and schedule selected during the purchase process. While the ticket is schedule specific, it may be used for any schedule on the correct date for the origin and destination purchased. After the schedule date has passed the ticket will have no further value.

7-Eleven Courtesy Hold tickets allow you to put a web only discounted ticket on hold through Greyhound’s online ticket system and then proceed to a participating 7-Eleven store to purchase your ticket with cash. You must print your 7-Eleven confirmation with barcode and bring it to the closest participating 7-Eleven. You will pay cash and receive your ticket at 7-Eleven. You must pick up your ticket at 7-Eleven within 2 days of ticket order or no later than 2 hours before departure time. If you selected an Advance Purchase fare, you must pick up your ticket by a specific date and time. For the date and time, please refer to the confirmation receipt at the end of your purchase. This payment process is available in select markets at participating 7-Eleven locations.

An International credit card can be used for Will Call online ticket purchases. International customers can also purchase their ticket at any ticketing location upon arrival in the U.S. or Canada. For international customers without toll-free access, please call 502-368-5644 any time between 8:00 a.m. and 5:00 p.m. Eastern time for fare and schedule information.

Gift Ticket Orders (GTO) are available for purchase on this Web site. GTO allows you to purchase a ticket online for another person. This ticket is delivered to the departure bus station, under the following criteria:

• The buyer pays a non-refundable gift ticket fee at time of purchase, regardless of number of tickets purchased
• Tickets may not be sent outside the U.S.
• Both stations must be open at the time of the transaction and of ticket pick-up
• Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
• Appropriate ID or a password is required to pick up the ticket
• Only the purchaser may cancel the ticket or apply for a refund

Prepaid Ticket Order (PTO) options are available at major locations statewide. PTO allows you to send a same-day ticket to a person in another city. This ticket is transferred from one bus station to the other, under the following criteria:

• The buyer pays a non-refundable service charge at time of purchase, regardless of number of tickets purchased
• Tickets may not be sent outside the U.S.
• Both stations must be open at the time of transaction and ticket pick-up
• Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
• Appropriate ID or a password is required to pick up the ticket
• Only the purchaser may cancel the ticket or apply for a refund
• The recipient has 10 days from purchase to pick up the ticket
• The purchaser may also send with the ticket a cash advance up to one-half of the ticket price (cash advance not to exceed $50). There is an additional service charge for cash advances.

Valid photo ID along with the printed ticket for each passenger is required upon boarding. Print at Home tickets are non-transferable. Print at Home tickets can be purchased as a Refundable Fare or Non-Refundable Fare. Refundable Fares can be refunded or exchanged at no charge. Non-Refundable Fares are subject to an exchange fee of $20 if request for exchange is made prior to the original travel date; otherwise, the ticket will be null and void. Reissues will be based on schedule availability.

Minimum requirements are an inkjet or laser printer capable of printing an 8.5 x 11 page (“letter size”) document. A “dot matrix” printer is not acceptable to print the tickets.

Printing requires Adobe Reader, version 8.0 or above. If you do not have this software or are having trouble printing your ticket, please click here to download an updated Adobe version.

Your confirmation (or reservation) number appears on the purchase screen and can be used to reprint the ticket. The confirmation number also appears in your confirmation email.

Your confirmation email does not contain a PDF version of your ticket, but does contain a link to reprint your ticket if needed. If for some reason you did not receive your confirmation email, check your email spam filter or “trash” to ensure the email was not directed there in error.

If you choose not to print your ticket immediately from the purchase window or have difficulty, there are two alternate methods available to print your ticket. Tickets may be printed online through the original date of departure only. It is solely the passenger’s responsibility to print tickets prior to travel. The terminal will not be able to print your ticket.

• You should have received an email confirming the sale with a link to reprint your ticket. A valid email is required to use this service.
• If you have not received an email confirmation, please use our ticket reprint page to print your ticket. The confirmation number is the reservation number displayed on the purchase screen.

If you are unable to print ticket after following all the instructions above, please contact our Web Support. An agent may be reached via email at questions@millerTransportation.com or by phone at 1-800-544-2383.

When calling, inform the agent of the following:

• Your Print at Home Ticket could not be retrieved from MillerTransportation.com
• First and last name of the passenger traveling
• Departure city
• Date of departure

Please note that for security reasons, other information may be required before travel details are released. If you are unable to contact the Customer Service Center or are within one hour of scheduled departure, it is recommended that you purchase a new ticket at the counter and submit the email ticket for refund through the Customer Service Center at a later date.

Yes. The ticket allows you to board any Miller Transportation/ Greyhound schedule for the route that you purchased.

No. The ticket will not be accepted without valid ID. If multiple passengers are traveling, each adult must have valid ID.

Any baggage beyond one carry-on and two additional bags must be checked at the counter before proceeding to the gate.

Print at Home Tickets are available only for purchasers where the credit card holder is traveling. To purchase tickets for someone else, use the Gift Ticket Order process for Will Call or Tickets By Mail ticketing.

Check to make sure that your printer is functioning correctly. Miller Transportation does not provide printers at the terminal, so make sure you print the tickets before arriving at the gate. If you cannot find a way to print your ticket before going to the terminal, the terminal will reissue the ticket for a fee.

A. Not all tickets are refundable. It really depends on the type of ticket that was purchased. In almost all cases there is a refundable and non-refundable fare available for the same trip. Non-refundable fares have no refund value, but can be exchanged for another ticket for the exact same trip on a later date. Refundable fares are subject to a 20% cancellation fee but can be refunded.

A “partially used ticket” means you purchased a ticket and did not complete the trip prior to the final destination. Partially used one-way tickets are not refundable. Partially used round trip-tickets may be submitted for refund when either the going or return portion is completely unused. Refund will be based on the fare paid minus the one-way fare, and minus the 20% cancellation fee on the remaining ticket value. If both the going and return portions are partially used the ticket has no refund value. Non-refundable tickets have no refund value.

No. Miller Transportation is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line for their specific refund procedures.

No. While Miller Transportation makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. Miller Transportation is not liable for any inconvenience or expense caused as a result of such a delay.

No. Miller Transportation is not liable for any other travel expense caused as a result of a delay.

Yes. For refundable tickets, the original purchaser may obtain a refund at the location in which the ticket was purchased, within 1 year of date of purchase.

Miller Transportation is not liable for lost, stolen, or destroyed tickets.

Fares are subject to change at any time without notification. Any refundable fare ticket can be refunded minus the cancellation fee.

You must ask for the discount at the time of sale. Miller Transportation cannot provide refunds for discounts once the sale is complete.

All unrestricted one-way and round trip tickets are good for travel and/or refund for a period of one year from the date of purchase. Tickets held after this time period will be considered null and void and will retain no value for travel and/or refund. Certain advance purchase and/or other reduced fare tickets may carry a time limit or refund period less than the amount noted above.

Yes, however, a fee may apply if the ticket is not a refundable walk-up fare. If the ticket is non-refundable or advance purchase ticket, departure date and time may be changed for a $15 fee per ticket provided the following conditions are met:

• Any advance purchase requirement cannot be violated.
• Applicable holiday blackout restrictions for advance purchase fares must not be violated.
• The time limit from the original sale date must not be violated. All transactions and travel must be completed within one year of the original purchase date.
• Ticket cannot be a Discovery Pass or Commuter Ticket.
• Tickets cannot be for Greyhound’s “NEON” bus service. These tickets will remain non-refundable and non-exchangeable.

No. Origin or destination may not ever be changed, fee or no fee.

Customers are welcome to use child safety seats on Miller Transportation buses. However, the seat space must be purchased at the discounted child fare. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.

It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer. You are responsible for providing the strapping or the webbing. You should also secure your child in the child seat with a manufacturer-approved lap and/or shoulder belt/harness. Miller Transportation does not provide lap and/or shoulder belts/harnesses.

Any passenger under the age of 8 must be accompanied by a passenger at least 15 years of age or older at all times. Passengers between the ages of 8 and 14 years of age inclusive, may travel unaccompanied at full adult fare if the following conditions are met in their entirety:

1. The passenger’s trip will begin and end on the same schedule (no transfers).
2. The passenger’s trip will be no longer than five (5) hours in duration.
3. The passenger’s trip (origin to destination) must take place during daylight hours only.
4. Both the origin and destination stations are full service agencies or company operated facilities.
5. The destination station will be open at the time the passenger is scheduled to arrive.
6. Parent, Guardian or Legal Custodian of the child must complete and sign the Unaccompanied Child Form authorizing the child to make the trip and return this to the Customer Service Supervisor on duty. This form specifically names the person authorizing the trip and the person meeting the child at the destination station and the telephone number(s) at which this person may be contacted. It also provides an emergency contact name and telephone number in the event it is needed.
7. In order for the child to be released at the destination, the person named on the Unaccompanied Child Form as the one meeting the child must have positive picture identification, such as a driver’s license or state issued identification card, and provide such to the agent at the destination station. Without such identification, the child will be released into the custody of Child Protective Services or to local law enforcement officials in the destination city.
8. A fee of $5 will be assessed for each child traveling unaccompanied.

If any of the above conditions are not met, then the passenger must be accompanied by a passenger at least 15 years of age or older in order to travel.

Tickets for unaccompanied children are not sold online.

Exception

In accordance with Illinois state law, NO tickets will be sold to unaccompanied minor children under the age of 17 for interstate or intrastate travel from locations within the state of Illinois.

Our goal is to make your travel on Miller Transportation a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service dog.

Assistance is available to customers with disabilities when they travel within the national network. There are three simple steps that will help us serve you.

1. Contact the Miller Transportation Customers with Disabilities Travel Assistance Line at 1-800-544-2383 at least 48 hours prior to your departure.
2. Provide the phone operator information about your specific travel needs and schedule.
3. Inform our employees and contractors of your needs during your trip.

Customers are welcome to use child safety seats on Miller Transportation buses. However, the seat space must be purchased at the discounted child fare. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.

It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer. You are responsible for providing the strapping or the webbing. You should also secure your child in the child seat with a manufacturer-approved lap and/or shoulder belt/harness. Miller Transportation does not provide lap and/or shoulder belts/harnesses.

You may travel alone on Miller Transportation if you can travel independently and do not require assistance of a personal nature, which Miller Transportation personnel and its contractors are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.At Miller Transportation, your attendant may be issued a 50 percent discounted ticket to travel with you. The Miller Transportation PCA program is voluntary and not mandated by any federal regulations. Miller Transportation reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.

PCA program guidelines

• Approval for participation in the PCA program is based on information received from the customer while making a reservation. The PCA’s name must be provided at this time.
• Participation in the PCA program is based on assistance requested and not a customer’s disability.
• Request for a PCA ticket cannot be combined with any other Miller Transportation reduced fare offer which prohibits the issuance of such ticket.
• Request for a PCA ticket must be made 24 hours prior to a customer’s time of departure.
• If made in conjunction with a request for wheelchair lift-equipped bus service, the request for a PCA ticket must be made 48 hours prior to the beginning of a customer’s trip.
• PCA must provide picture identification for ticket to be issued.
• PCA must be capable of providing the assistance and be at least 12 years of age.
• PCA must sign for tickets at the point of issuance.
• PCA ticket will be issued for the entire length of trip.
• If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.
• The customer and PCA must travel the entire trip together.
• If an adult PCA is traveling with a minor who has a disability, the minor is charged a full adult fare.

Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.

Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. Claims for damaged mobility aids must be filed within seven (7) days of completing your trip.

Claims for loss must be filed within a 30-day period after traveling. Claims received after this time period will not be considered for reimbursement. To purchase additional baggage insurance, ask a customer service agent at any of our terminals.

The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted. Please allow sufficient time for the stowing any mobility aid; this will assist in preventing delays in the departure of the bus.

When the bus is at a scheduled stop, you may request that our personnel and/or contractor assist you with any reasonable request.

At Miller Transportation, customers with disabilities accompanied by a service dog are welcome. The service dog is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service dog must ride in the bus within the customer’s space. The service dog may not travel in the aisle or occupy a seat. Miller Transportation reserves the right to refuse passage to any service dog that poses a direct threat to the health and safety of other customers, Miller Transportation personnel or contractors.

Portable oxygen and respirators may accompany you on Miller Trailways. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.

Why should I call Miller Transportation 48-hours in advance of my trip?
With 48-hour advance notification, Miller Transportation can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice allows us to prepare and make sure the necessary arrangements are in place to provide requested assistance.

What is done with the information I provide?
Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure, meal and rest stops, and your final destination. Other transportation carriers involved in your trip will receive this information as well.

What if I do not provide a 48-hour advance notification?
Miller Transportation will make every reasonable effort to accommodate you without significantly delaying the bus schedule on which you wish to travel.

What if I need assistance during my trip?
Please notify Miller Transportation or its contractors of your need for assistance at each location. Even if you contacted the Travel Assistance Line, you must make Miller Transportation or its contractors aware of your need for assistance throughout your entire trip.

Do I have to provide proof of my disability?
In accordance with federal regulations and in keeping with the company’s desire to foster positive relations with our customers, we do not require proof of disability.

Can I request priority seating?
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver, other Miller Transportation personnel and/or contractor may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available.

Upon request to Miller Transportation personnel or its contractors, assistance will be provided to you for reasonable requests. Miller Transportation is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Miller Transportation customer, please call us promptly at 1-800-544-2383. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to:

Miller Transportation, Inc.
ADA Compliance Office
111 Outer Loop
Louisville, Kentucky 40214-5568

Please include your ticket showing your travel itinerary, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Miller Transportation personnel or contractors you believe did not provide you appropriate assistance.

To arrange assistance for travel within or originating on the Greyhound system, please call their Customers with Disabilities Travel Assistance Line at 1-800-752-4841. Here are other helpful Greyhound numbers:

Deaf/hard of hearing/TTY/TDD
1-800-345-3109

Spanish/Español
1-800-531-5332

ADA Compliance Corporate Office
1-800-755-2357