LIMITATIONS ON LIABILITY
Miller Transportation is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, including interline partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays. We ask that you arrive at open terminals thirty (30) minutes prior to departure. Miller Transportation will not be responsible for the inconsistencies of various timepieces. If you are departing from a closed terminal or unmanned station we ask you to have proper accommodations until the bus arrives. Departure dates and times may change. Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier’s reasonable control. However, carrier will make reasonable attempts to minimize the delays and/or make alternate arrangements to enable bus travel to your final destination. With the exception of Priority Seating, Express Service and accommodations for disabled and elderly passengers, seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic. Passengers acknowledge that Miller Transportation from time-to-time may use leased drivers and/or buses to operate its services.
CUSTOMERS TRAVELING IN WHEELED MOBILITY DEVICES
Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible. This is important because seating is limited for all passengers, many trips involve multiple carriers and some schedules are reservation only. Miller Transportation may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device. If you have questions or concerns regarding your travel contact Miller Transportation Customers with Disabilities Travel and Assistance Line at 1-800-544-2383.
FARES AND FEES
Fares are valid ONLY for the schedule, date and time for which quoted. Discount fares are subject to date, time and schedule restrictions. Fares may be subject to additional charges including taxes, fees and carrier price differences. For non-refundable tickets and walk-up fare tickets, exchanges cannot be made. For advance purchase and full fare refundable tickets, departure dates and times may be changed for a fee provided that no purchase requirements are not violated (including holiday blackout restriction) and all transactions and travel are completed within one (1) year of the original purchase date. Request for exchanges must be made prior to the original travel date; otherwise, the ticket will be null and void. Exchange of tickets must be processed at a terminal location. Web fares can change. Peak and holiday travel blackouts may apply. All unrestricted one-way and round trip tickets are good for one year from the date of sale, provided that exchange or refund is made prior to scheduled travel date; otherwise, the ticket will be null and void. Fares are payable in U.S. dollars only unless stated otherwise. More information on specific fare classes and restrictions can be found at Miller Transportation ticket offices and on this website.
If a passenger has chosen to purchase an on-line ticket, it is solely the passenger’s responsibility to print the ticket in advance of travel.
Tickets are limited as endorsed and are non-transferable. The unauthorized resale of Miller Transportation tickets is strictly prohibited and will be prosecuted. No reservations are accepted unless expressly stated otherwise. Tickets are valid ONLY for the schedule, date and time for which purchased. Miller Transportation is not responsible for lost or stolen tickets.
All Miller Transportation on-line tickets are non-refundable and are date and schedule specific.
Valid ID MUST be presented along with your electronic ticket in order to board the bus. NO other document(s) will be accepted for transportation – ONLY the original boarding pass.
Miller Transportation will not be responsible for lost or stolen tickets.
Miller Transportation will not be responsible for lost or stolen carry-on items.
Fares quoted are valid on Miller Transportation’ schedules and/or those of participating interline carriers listed on the ticket. Fares are payable in U.S. dollars unless noted otherwise.
All unrestricted one-way and round-trip tickets are good for one year from date of sale, except as noted. There will be no extension of time limits.
Depending on the date and time selected, not all discount fares may be available on all schedules.
Fares are subject to change. Fares may be higher during some holiday periods and additional restrictions may apply during various times of the year.
Fares quoted may be subject to additional charges, including taxes. The final fare will be displayed once a schedule is booked.
Senior citizen’s fares (age 62 or older) require proof of age, presented upon request at the terminal or stop.
Military discounts require a valid United States military ID, presented upon request at the terminal or stop.
College student discounts require a valid student ID, presented upon request at the terminal or stop.
One child who has not reached his or her second birthday, per adult paying passenger, will be carried free when not occupying a seat to the exclusion of another passenger.
Unused one way and round trip walk-up fare tickets will have a refund value equal to the fare paid by the passenger, less a cancellation penalty of 25%, unless otherwise indicated on the ticket.
Departure date and time for both going and return trip may be changed one time for a $20 fee per ticket on fully refundable tickets, provided that holiday blackout restrictions are not violated. Ticket must be exchanged before scheduled departure time. The one year time limit of original ticket also must not be violated. All transportation must be completed within one year of the original purchase date. Origin or destination may NOT be changed in an exchange. Passenger name may not be changed in exchange.
Reduced fare and advance purchase fare tickets are not eligible for refund or exchange.
Tickets are non-transferable and, if presented for transportation by any person other than the one for whom originally purchased, will be void and may be confiscated by a Miller Transportation agent or authorized employee of any bus carrier over which the ticket is issued.
Miller Transportation reserves the right to refuse to transport passengers under the influence of intoxicating liquor or drugs, or whose conduct is likely to be such as to make him or her objectionable to other passengers or prospective passengers. Such persons may be removed from the bus or terminal by the driver or terminal personnel. In the event of such removal, the liability of Miller Transportation shall not exceed the amount of the remaining fare paid by the passenger.
Miller Transportation expressly disclaims liability for any lost or damaged baggage and for any injuries caused by or resulting from shifting baggage. Passengers should keep baggage, including any personal belongings, in their possession at all times. Miller Transportation does not check bags and does not assume any responsibility for the safe and secure transport of bags over its routes. Baggage must comply with Miller Transportation’s baggage allowances and restrictions. Certain articles are not accepted for carriage. Passengers are responsible for properly tagging and identifying their baggage, including name and address. Passengers wishing to stow baggage in an under-bus baggage compartment do so at their own risk and may only place bags in such compartments with a company staff member present. Passengers are responsible for picking up their baggage promptly upon arrival and for transferring their baggage from one bus to another during a transfer, as applicable. Storage charges apply for baggage left at a Miller Transportation location. Passengers requiring special assistance with their baggage should speak with a staff member at a ticketing counter to make necessary arrangements.
Tickets for unaccompanied children are not sold online. Any passenger under the age of twelve (12) must be accompanied by a passenger at least seventeen (17) years of age or older at all times. Passengers between the ages of twelve (12) and sixteen (16) years of age, inclusive may travel unaccompanied for a $35.00 fee, payable at the point of origin. Unaccompanied children will be charged the fare applicable to adult passengers. Each of the following conditions must be met in their entirety:
- The passenger’s trip will begin and end on the same schedule (no transfers).
- The passenger’s trip will be no longer than eight (8) hours in duration.
- The passenger’s trip must be between the hours of 7:00 a.m. and 8:00 p.m.
- Both the origin and destination stations are full service agencies.
- The origin station will be open at the time the passenger is scheduled to depart.
- The destination station will be open at the time the passenger is scheduled to arrive.
- Parent, Guardian or Legal Custodian of the child must complete and sign the Unaccompanied Child Form authorizing the child to make the trip and return this form with ID and birth certificate to the agent on duty. This form specifically names the person authorizing the trip and the person meeting the child at the destination station, confirms the age of the minor and the telephone number at which this person may be contacted. It also provides an emergency contact name and telephone number in the event it is needed.
- In order for the child to be released at the destination, the person named on the Unaccompanied Child Form as the one meeting the child must have positive identification, such as a driver’s license or state issued identification card, and provide such to the agent at the destination station. Without such identification, the child will be released into the custody of the Child Protective Services or to local law enforcement officials in the destination city.
If any of the above conditions are not met, then the passenger must be accompanied by a passenger at least 17 years of age or older in order to travel.
For refundable tickets only, unused one-way and round-trip walk-up fare tickets have a refund value equal to the fare paid, unless otherwise expressly stated on the ticket. Advance purchase discount fares are non-refundable and may be exchanged for a different date or time for a charge of $20 per transaction. Origin and/or destination may NOT be changed.